In an organization, the sales representatives are the ones who are responsible for creating the brand awareness, promoting the products and services among the end users. They are the ones who interact with the customers, understanding the needs and requirements, fulfilling their needs and expectations that they are having from us and our organization. This is what customer relationship management is all about.
Jdsapt customer relationship management solutions turn out to leverage the various techniques like predictive modelling, gathering intelligent insights through forecasting, data mining, text mining adding the customer to the centre of each and every thing. We at jdsapt help our clients to accelerate the process of CRM in order to increase their sales, boost productivity, and the last but not the least improve customer service reducing the operational costs and increasing time to market.
Through our CRM service we help our customers and the business organisations to track out different opportunities and close a greater number of deals, deliver smart service in order to achieve the excellence of your customers, building engaging and customised applications in order to fulfill the unique business needs, delivering seamless kind of experiences across all points of commerce, and improving customer partner and employee engagement.
Our team with the help of one of the best leading providers like Salesforce and Microsoft dynamics ensure that the organisations understand their customers better and enhance their conversations. We also help the clients get the best out of their CRM implementation by enabling customers centric digital business.
What Info Is Included in Our CRM?
The information that is being collected in the CRM turn out to depend on the individual needs that they have from your business, along with the different marketing activities that you go ahead and take. The data that you decide and collect is the one that will help you in building a strong customer profile and might turn out to be useful in evaluating the success of the various marketing activities like the news letters for example.
Some of the best examples that your CRM might include are name, address, contact details, date of birth, and the contact method preferred by the client. The customer purchase information will include what the customer has got from you along with the time and value of purchase. The engagement information will include when and how your customers would respond to various things when it comes to the marketing campaigns and promotion. The feed back here will include the feedback of your client for the services been provided and if there has been any complaint by the customer and has returned the products to your organization.